Empowering FBI Agents
A document processing and case management platform built for law enforcement.
About
Built for the Field
Watchtower is an internal tool designed for FBI agents to manage case files, track document usage, and coordinate across teams. The product needed to handle sensitive workflows while remaining fast and intuitive under pressure.
We carefully go through every stage of work — from research to testing — to create a product with the optimal combination of functionality and aesthetics. The result is a platform that feels purposeful: dark, focused, and efficient.
Challenge
Complex Workflows, Simple Interface
FBI agents work across multiple systems — documents, credits, inspections, accounts. The challenge was to unify these into a single coherent experience without losing the depth required by power users.
The design introduces a clear hierarchy: quick access to active cases, a document tracking layer, and administrative controls — all behind a dark-themed interface optimized for long work sessions.
Key Features
Core Functionality
Quick Registration
Streamlines access, enhances user experience, and simplifies onboarding for new agents across field offices.
File Management
Effective file management improves productivity, simplifies data processing, and speeds decision-making during active investigations.
Credit Tracking System
A tracking system used to monitor and manage the use of credit for document processing — ensuring full audit trails and accountability.
Account Settings & Role Management
Control over account settings and role management — administrators can configure access levels and permissions across the organization.
Interface
Dashboard & Case View
The main dashboard gives agents an instant overview of their active cases, pending documents, and system status. Navigation is minimal and keyboard-friendly.
Interface
Document Processing
The document processing view is the core of Watchtower. Agents can review, annotate, and track documents through their lifecycle — from intake to archive.
Interface
Owner Dashboard
The owner dashboard provides supervisors with a high-level view of team activity, case load, and performance metrics — supporting data-driven decisions.
Result
Project Outcome
The delivered product significantly reduced agent onboarding time and improved document processing speed. The design system ensures consistency across future feature additions.
80+
Screens designed
120+
Components built
16+
User flows mapped