A document processing and case management platform built for law enforcement.
About
Watchtower is an internal tool for FBI agents to manage case files, track document usage, and coordinate across teams - sensitive workflows that still need to move fast under pressure, not slow down for the sake of process.
Dark, focused, deliberately unflashy: an interface built for someone who's been staring at case files for six hours straight, not for a screenshot.
Challenge
Agents worked across scattered systems - documents, credits, inspections, accounts - each with its own logic. Unifying them into one experience meant not losing the depth power users actually relied on in the process.
The hierarchy that came out of it: active cases first, a document-tracking layer underneath, administrative controls behind that - all in a dark theme built to hold up over long sessions, not just look good in a pitch deck.
Key Features
Quick Registration
Streamlines access, enhances user experience, and simplifies onboarding for new agents across field offices.
File Management
Effective file management improves productivity, simplifies data processing, and speeds decision-making during active investigations.
Credit Tracking System
A tracking system used to monitor and manage the use of credit for document processing - ensuring full audit trails and accountability.
Account Settings & Role Management
Control over account settings and role management - administrators can configure access levels and permissions across the organization.
Interface
Active cases, pending documents, system status - all visible without a click. Navigation stays minimal and keyboard-friendly, because reaching for a mouse mid-case is friction nobody asked for.
Interface
This view is the actual core of the product. Review, annotate, track - a document's full lifecycle from intake to archive, in one screen instead of four.
Interface
A separate, higher-altitude view for supervisors - team activity, case load, performance - built so managing the team doesn't require digging through the same screens agents use.
Result
A unified interface across documents, credits, inspections and accounts - four workflows that used to mean four different systems - built on a design system consistent enough that new features don't need their own visual language.
80+
Screens designed
120+
Components built
16+
User flows mapped